• The Evolution of Continuous Improvement
  • Evaluating the Various Available Approaches for CSI
  • Actioning Continuous Improvements Through Integrated Technologies
  • Future Possibility: Continuous Improvement with Managed Services in the Cloud

The Evolution of Continuous Improvement

Continuous improvement is among the critical tenets of manufacturing success, aiming to reduce defect rates, improve quality, lower costs, and speed up production.

Evaluating the Various Available Approaches for CSI

The first step towards incorporating a continuous improvement methodology is to assess the as-is service delivery landscape, highlighting gaps, shortfalls, and possible improvement areas. This assessment will include both the internal environment of the MSP and the external world (customer, market, supply chain, competition, and regulatory landscape). At the internal level, MSPs must place the following elements under the magnifying glass:

Actioning Continuous Improvements Through Integrated Technologies

As one might imagine, CSI is a complex process with several moving parts. It can have outsized impacts on existing processes and architecture, also giving birth to new people requirements. And since it isn’t a one-off initiative, it requires ongoing costs, efforts, and involvement from both the MSP and the customer organization. An integrated technology hub or workbench can cut through this clutter.

Future Possibility: Continuous Improvement with Managed Services in the Cloud

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Arvind Mehrotra

Arvind Mehrotra

Board Advisor, Growth Enabler, Strategy & Culture Alignment and Technology Advisor

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