Top 10 Customer Success Trends for Enterprises in 2022–23

1. A focus on customer segmentation

2. The rise of CSOps

3. A continued emphasis on retention and adoption

4. An attempt to unify and enrich customer data

5. Data-driven CS going mainstream

6. Customer success managers as business continuity advisors

7. Customer onboarding as a vital strategy

8. The use of artificial intelligence (AI)

9. The need for personalisation and journey mapping

10. The increasing role of vendors and partners



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Arvind Mehrotra

Arvind Mehrotra

Board Advisor, Growth Enabler, Strategy & Culture Alignment and Technology Advisor