Transitions versus Onboarding, what is appropriate ?
In 2020–2021, the managed services market has incredible potential. Businesses are now hugely reliant on their providers and MSPs will help them reduce IT costs by 45% and improve efficiency by 65%. But to achieve this potential, MSPs must get beyond the life and shift “transition” mindset. Instead, it is advisable for MSPs to borrow a leaf from platform companies’ books, “onboarding” each customer to a fresh, value-adding service experience. This white paper discusses the ongoing change in MSP-customer relationships and how a structured onboarding journey leads to mutual success.
Managed services are integral to the growing digital maturity of any organization. The industry is spurred on by the rise of value-adding digital technologies such as the cloud, big data, analytics, and, most recently, IoT and remote working. The pandemic has added another dimension of solutioning needs, because of which businesses are now more reliant on their managed services providers (MSPs) than ever. In this landscape, it is important that providers reprioritize the key elements of a managed service project initiation, away from only process and knowledge transition towards a more holistic customer onboarding experience. This would help to alleviate most of the traditional risks associated with managed service partnerships and pre-empt a continuing period of faster digital transformation.
The table of contents of the whitepaper are as under:
Section 1: Acknowledging Risk
Section 2: The Ongoing Change in Vendor-Customer Relationships
Section 3: Assessing the Services Transition Approach
Section 4: The Challenge with Services Transition Models as They Exist Today
Section 5: The Reasons for the Onset of Change: Why Are Companies Revisiting Traditional Methodologies?
Section 6: Vanilla Service Transition Holds Back an Engagement’s True Transformational Value
Section 7: Understanding Managed Services Risks from a Customer View Point
Section 8: Managing Risks with Structured Customer Onboarding
Section 9: Common Pitfalls That Cause Transitions to Fail
Section 10: Customer Onboarding Recommendations for Future-proof Relationships Future Practices
Please find here the download link that can be used to get the whitepaper: https://forms.gle/Zg9zhBFgAzwpprCr7
