Success in digital transformation does not rely on technical skills alone be it on the customer side or at the technology/capability provider end. Behaviours are essential in making the most of technology investments and ensuring that short-term actions are well-suited for long-term outcomes. …

DevOps has always been a culture-driven field, which places behavioural skills at the centre of DevOps success. Unfortunately, companies have traditionally been slow to recognize this fact, focusing only on the technical aspects of DevOps instead. The funny thing is DevOps technical skills significantly overlap with older approaches to the…

Site reliability engineering (SRE) is fast becoming a staple for DevOps and IT infrastructure management. Research indicates that over 60% of organisations are employing SRE processes today, with nearly 1 in 5 organisations applying SRE principles throughout their IT practices. However, technical expertise, tools, and metrics are insufficient to ensure…

The customer success landscape is going through a bit of a churn. On the one hand, companies need CS more than ever before to retain their customers and to drive renewals in a challenging economic climate. On the other hand, reports suggest that 86% of customer success employees are looking…

2020–2022 has been a massive challenge and change with lasting impacts on the workforce. From job insecurity to greater awareness around mental health and disengagement (felt through the Great Resignation and Quiet Quitting), the employee experience has constantly shifted. The new challenge for employees is to retain their jobs and…

Have you modernised your company’s enterprise asset management (EAM) function? The answer may not be as simple as you may think. Today, industrial organisations rely on an ever-growing asset landscape — mixing legacy and digital components. Bringing them under a standardised umbrella is a challenging task. …

The last three years have been rife with challenges and change, and most big or small companies have adopted innovation or are setting up to innovate. But, in my experience, those who kept one ear firmly to the ground without being afraid to try new things succeeded. …

Contrary to popular belief, an entrepreneur’s life is not unenviable, even in the challenging business conditions of 2022. A recent survey found that startup sentiment has reached new heights, and 73% of prospective entrepreneurs agree or strongly agree that it is an excellent time to start a business. Couple this…

To say that the enterprise asset management market is booming is an understatement. The global value of EAM was $5 billion in 2021, and it will grow at 16.7% between now and 2030 — even in a challenging economic climate. The supply chain pressures of the last three years have…