To say that the enterprise asset management market is booming is an understatement. The global value of EAM was $5 billion in 2021, and it will grow at 16.7% between now and 2030 — even in a challenging economic climate. The supply chain pressures of the last three years have…

Soaring churn rates are among the first signs of poor business health. It means that a company is leaking revenues and is probably spending more on new customer acquisition than the ROI it earns. That is why most Software-as-a-Service (SaaS) companies value churn as a critical predictor of success. We…

Not just young companies, today, start-ups have a life and identity all of their own. In 2022, there were nearly 80,000 start-ups in India, up from just 471 in 2016. Of this, 14,000 new start-ups were given recognition in 2022, and 20 entered the unicorn club. That is why the…

Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows the loyalty a customer feels for an organisation and how many customers think this way. In addition, a positive NPS is always a good indicator of organisational health –your business is growing, there is enough…

It’s no secret that smartphone users fast outnumber PC users, which is a crucial factor for application success. Further, mobile access must also consider users with some degree of disability — a larger share of the population than you may think. According to a 2022 survey, some degree of disability…

The IT services industry is currently in a bullish state. With 4.4% global growth expected in 2022, as per NASSCOM, CXOs are expected to increase their technology spending. In addition, 75% of CEOs project a healthy increase in the average IT deal pipeline this year, which translates into compelling opportunities…

Artificial intelligence (AI) and machine learning (ML) are now mainstream. From smart homes to connected cities, from facial recognition to social media — platforms now widely use AI/ML algorithms to process structured and unstructured data, extract insights and automate actions. The few leaders that I have excluded from the top…

As artificial intelligence (AI) becomes increasingly more common in both consumer and B2B apps, the question of bias is a very real one. A 2022 IBM survey found businesses to be significantly concerned about AI bias and ethics, with most citing it as a factor driving their purchase decisions. In…

The pace at which we generate — and utilise — data is constantly growing. In India alone, the data volumes will grow massively in the next few years; total wireless data usage has already increased to 32K petabytes in the first quarter of 2022. McKinsey predicts the dominance of a…