Professionals often get entangled in a web of rigid regulations in today’s fast-paced corporate climate. They become rule enforcers rather than innovators, simply quoting regimens without understanding their intent. More regrettably, they detach themselves from emotional relationships, becoming solely driven and goal-focused. This robotic adherence to rules often results in…

In any company, visionary leadership is a prized quality. Companies build external and internal training programs to develop senior managers and C-level executives and support them with executive coaches to imbibe creative imagination, strategic thinking, imagination, collaboration and growth mindset traits. Organisations headed by such visionary leaders succeed as industry…

The managed service provider (MSP) segment has remained a steady silver lining in today’s complex economy. The MSP Benchmark Survey Results Report found that globally, managed services were worth more than $161 billion in 2021, which will cross $310 billion by 2027. Technology trends like artificial intelligence and the growing…

As service-driven companies, managed service providers (MSPs) need to focus on client retention and happiness over everything else. However, the desire for new customer acquisition and high deal values sometimes overcomes this priority. That is why the role of customer success (CS) teams in managed services is so important. It…

Managed service providers (MSP) have come a long way from their origins in the 80s and the 90s as mere outsourcing vendors who would help offload low-value work, and the nomenclature then used was RMM (Remote Monitoring and Management). Since the rise of the internet in the 1990s and eventually…

Organisations seek new ways to reinvent themselves and gain a competitive advantage in today’s economic climate. The pervasive acceptance of cloud computing has been a significant innovation driver. Today, businesses use over three cloud services and close to four private clouds. As per Deloitte Insights, nearly 85% of companies use…

Across organisations, there is a slow but sure movement away from a culture of hustle and always-on connectivity to well-being and mindful working. Leaders find themselves uniquely placed in this context. Instead of reinforcing targets and shepherding employees, they can relate to them on a 1-on-1 level and make decisions…

Transactional leadership often gets a bad reputation for being too rigid and uninspiring — but in my experience, it is among the best ways to achieve long-term growth. After all, there is no right way to lead, and the best leaders will combine multiple styles (depending on the context) to…

Toxic leadership is an unfortunate reality in most workplaces. An SHRM study found that, according to 84% of US employees, poorly trained managers add unnecessary work and stress to their lives. Toxic leaders can cause unhealthy work environments, making it difficult to be productive or grow. So, how can employees…